Exchange & Refund Policy
50% Off on Diamond Jewellery
EXCHANGE WITHIN 15 DAYS OF PURCHASE
- This promotion is online only and not available in our Retail Stores.
- Cash Refund will be done after deducting making charge and 5% from prevailing market price. This product can be exchanged with any other diamond jewellery within 30 days of purchase. For exchanging, original invoice and product tag with certificate is must and the customer should visit our Meena Bazar or Gold souq Waterfront Project showrooms personally for exchange. No Cash refund for the promotional sales.
- While exchanging, product (70% Off promotion) should be returned to be eligible for exchange.
- Any damage to the jewellery will not be considered for exchange. The jewellery should be in original condition.
GOLD JEWELLERY, ANTIQUE & KUNDHAN JEWELLERY
EXCHANGE WITHIN 15 DAYS OF PURCHASE
- Can be exchanged with any other Gold Jewellery or Diamond Jewellery.
- The Jewellery should be in original condition and should not be damaged and should carry original product tag.
- Cash Refund will be done after deducting making charge and 5% from prevailing market price.
EXCHANGE AFTER 15 DAYS:
- Can be exchanged with any other Gold Jewellery or Diamond Jewellery.
- Making charges and stone weight (if any) will be deducted.
- Board rate will be offered on the net content of the gold. (No deduction on the board price) for exchange
- Cash refund will be done after deducting 7% from the prevailing market rate on the net content of the gold.
DIAMOND JEWELLERY / PEARL JEWELLERY (EXCLUDING CERTIFIED STONES)
EXCHANGE WITHIN 30 DAYS OF PURCHASE
- Can be exchanged with any other Diamond Jewellery or Pearl Jewellery
- Original Invoice and Original Jewellery Tag is required.
- No deduction on invoice value or making charges, diamond price or gold price.
- The Jewellery should be in original condition. Any customization or modification will not be considered for
exchange. - 100% cash refund if Jewellery is in original condition and not used. Original Tag of the Jewellery along with
certificate is must. Jewellery will be sent to Head Office for evaluation.
EXCHANGE AFTER 30 DAYS TO A YEAR
- The Jewellery can be exchanged with any other Diamond Jewellery
- Original invoice is required.
- For cash refund, 15% deduction and Vat amount will be deducted from the invoice value.
- The Jewellery should not be damaged. Normal wear and tear is allowed in case of Exchange.
EXCHANGE AFTER 1 YEAR
- The Jewellery can be exchanged with any other Diamond Jewellery
- Original invoice is required.
- 25% deduction and Vat amount from the invoice value for any Cash refund.
CERTIFIED LOOSE DIAMONDS & SOLITAIRS
EXCHANGE WITHIN 30 DAYS OF PURCHASE
- Can be exchanged with any other Solitaire or Diamond Jewellery.
- No deduction in the invoice value.
- 100% cash refund if the Diamond Solitaire is intact and not damaged.
(The diamond will be sent to Head Office for verification). - Customized or Specially ordered solitaires or stones are not included in this policy
- Original invoice is required.
EXCHANGE AFTER 30 DAYS AND WITHIN A YEAR:
- Can be exchanged with any other Diamond Jewellery or Loose Certified Diamond.
- Original Invoice is required
- A minimum of 15% upgradation in new purchase is required against exchange.
- No deduction from invoice value for any cash refund. However vat will be deducted
- 10% plus vat amount or 5% deduction on Rappaport discount applied at the time of selling, whichever is lower will be deducted from the invoice value for any cash refund
EXCHANGE AFTER ONE YEAR
- The Jewellery can be exchanged against any Diamond Jewellery or Loose Certified Diamond
- A minimum of 15% upgradation in new purchase is required against exchange.
- For cash refund 20% of deduction from the invoice value or prevailing reasonable market price whichever is higher.
- Diamond will be sent to Head Office for verification.
- Customized or Specially ordered solitaire items are not included under this policy.
CUSTOMISED & SPECIAL ORDER JEWELLERY (ALL CATEGORIES)
- Any jewellery which is designed, manufactured, sized, modified as per customer request is considered as customized jewellery.
- The jewellery under this category cannot be exchanged at any given time.
- In case of damage goods or errors in customization, the customer is requested to ship the items to Bafleh Jewellery within a Maximum of 48 hours (2 days) upon receipt of order (processing days as per the courier will be valid, just provide the air waybill/Proof of Shipment from the courier).
- In case of an error, the customer service team will get in touch with you to rectify the mistake and goods will be replaced with a fresh piece.
- Bafleh Jewellery will be bearing the fees in case of erroneous shipments.
- For cash refund, only the value of content will be offered
