Frequently Asked Questions
Our Jewelry
To care for your jewelry and ensure it remains in good condition, follow these tips:
- Regular Cleaning: Clean your jewelry regularly to maintain its shine. Use a soft brush and mild soap solution for most pieces. For precious stones, consult specific cleaning guidelines.
- Storage: Store your jewelry in a dry, cool place, ideally in a soft pouch or lined jewelry box to prevent scratches and tangling.
- Avoid Chemicals: Keep your jewelry away from harsh chemicals, including perfumes, lotions, and household cleaners, as these can damage metals and stones.
- Wear with Care: Remove jewelry during activities that could cause damage, such as exercise, swimming, or manual labor.
- Professional Check-ups: Have your jewelry professionally inspected and cleaned at least once a year to ensure settings are secure and to maintain its condition.
Natural diamonds are formed over billions of years under extreme pressure and heat in the Earth’s mantle. Lab-grown diamonds, created in a controlled environment, have the same physical and chemical properties as natural diamonds but are usually less expensive.
Payment & Shipping
We accept a one payment methods to ensure convenience and flexibility for our customers. The available options include:
Credit/Debit Cards:
- Visa
- MasterCard
- American Express
- Discover
Yes, you can update your shipping address after placing an order, but only if the order has not yet been processed or shipped. If the order is already in the shipping process, updating the address may not be possible. Contact customer support as soon as possible for assistance.
- Bafleh Jewellery LLC offers 30AED shipping charge all over United Arab Emirates. (Additional 30AED in selected remote areas in Al Ain and Abu Dhabi)
- For international orders there is not fixed charge and it varies depending upon the country and destination. Prior to shipment, we will confirm the shipment charges and the charges will be added on the final invoice/billing that will be sent to the customer.
Returns & Exchanges
GOLD JEWELLERY, ANTIQUE & KUNDHAN JEWELLERY
EXCHANGE WITHIN 15 DAYS OF PURCHASE
- Can be exchanged with any other Gold Jewellery or Diamond Jewellery
- The Jewellery should be in original condition and should not be damaged and should carry original product tag.
- Cash Refund will be done after deducting making charge and 5% from prevailing market price.
EXCHANGE AFTER 15 DAYS:
- Can be exchanged with any other Gold Jewellery or Diamond Jewellery.
- Making charges and stone weight (if any) will be deducted.
- Board rate will be offered on the net content of the gold. (No deduction on the board price) for exchange
- Cash refund will be done after deducting 7% from the prevailing market rate on the net content of the gold.
DIAMOND JEWELLERY / PEARL JEWELLERY (EXCLUDING CERTIFIED STONES)
EXCHANGE WITHIN 30 DAYS OF PURCHASE
- Can be exchanged with any other Diamond Jewellery or Pearl Jewellery
- Original Invoice and Original Jewellery Tag is required.
- No deduction on invoice value or making charges, diamond price or gold price.
- The Jewellery should be in original condition. Any customization or modification will not be considered for
exchange. - 100% cash refund if Jewellery is in original condition and not used. Original Tag of the Jewellery along with
certificate is must. Jewellery will be sent to Head Office for evaluation.
EXCHANGE AFTER 30 DAYS TO A YEAR
- The Jewellery can be exchanged with any other Diamond Jewellery
- Original invoice is required.
- For cash refund, 15% deduction and Vat amount will be deducted from the invoice value.
- The Jewellery should not be damaged. Normal wear and tear is allowed in case of Exchange.
EXCHANGE AFTER 1 YEAR
- The Jewellery can be exchanged with any other Diamond Jewellery
- Original invoice is required.
- 25% deduction and Vat amount from the invoice value for any Cash refund.
CERTIFIED LOOSE DIAMONDS & SOLITAIRS
EXCHANGE WITHIN 30 DAYS OF PURCHASE
- Can be exchanged with any other Solitaire or Diamond Jewellery.
- No deduction in the invoice value.
- 100% cash refund if the Diamond Solitaire is intact and not damaged.
(The diamond will be sent to Head Office for verification). - Customized or Specially ordered solitaires or stones are not included in this policy
- Original invoice is required.
EXCHANGE AFTER 30 DAYS AND WITHIN A YEAR:
- Can be exchanged with any other Diamond Jewellery or Loose Certified Diamond.
- Original Invoice is required
- A minimum of 15% upgradation in new purchase is required against exchange.
- No deduction from invoice value for any cash refund. However vat will be deducted
- 10% plus vat amount or 5% deduction on Rappaport discount applied at the time of selling, whichever is lower will be deducted from the invoice value for any cash refund
EXCHANGE AFTER ONE YEAR
- The Jewellery can be exchanged against any Diamond Jewellery or Loose Certified Diamond
- A minimum of 15% upgradation in new purchase is required against exchange.
- For cash refund 20% of deduction from the invoice value or prevailing reasonable market price whichever is higher.
- Diamond will be sent to Head Office for verification.
- Customized or Specially ordered solitaire items are not included under this policy.
CUSTOMISED & SPECIAL ORDER JEWELLERY (ALL CATEGORIES)
- Any jewellery which is designed, manufactured, sized, modified as per customer request is considered as customized jewellery.
- The jewellery under this category cannot be exchanged at any given time.
- In case of damage goods or errors in customization, the customer is requested to ship the items to Bafleh Jewellery within a Maximum of 48 hours (2 days) upon receipt of order (processing days as per the courier will be valid, just provide the air waybill/Proof of Shipment from the courier).
- In case of an error, the customer service team will get in touch with you to rectify the mistake and goods will be replaced with a fresh piece.
- Bafleh Jewellery will be bearing the fees in case of erroneous shipments.
- For cash refund, only the value of content will be offered
Didn't find it?
