Terms Of Service


Bafleh Jewellery LLC is a Limited Liability Company, having its registered office at 201 – 207, 2nd Floor Hind Plaza Bldg. #10, New Gold Souq Extension, Al Ras, Deira, UAE. Bafleh Jewellery LLC owns and operates its digital platform, namely bafleh.com website (hereinafter referred to as “Bafleh”) which is an internet-based content and e-commerce portal for e-commerce activities and Applications. Bafleh endeavours to certify that variations and cognate expression refers to any user, visitor, members, Maker, Designer, Service Provider, Institution or party who visits, uses or in any manner transacts with Bafleh and expressions like “We or Our or Us” with grammatical variations and cognate expression refers to Bafleh.
Please read these terms carefully (collectively referred to as the “Terms of Use” or “Terms and Conditions”) before using the Bafleh Website/ Application. By using Bafleh.com, you signify your agreement to be bound by these terms and conditions.

The following Terms of Use constitute an electronic record within the meaning of the UAE IA Regulation and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended and issued in accordance with the applicable provisions of the UAE Law that requires publishing the terms of use for access or usage of the platform. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Services offered by Bafleh

Bafleh.com is a platform for us to advertise, exhibit, make available and to sell products to You and for You to accept the offer(s) specified by us via a number of internet-based services through the Website, one such service enables users to purchase original merchandise such as Jewelry via placing an order. Bafleh.com shall then ship the product to you and be entitled to its payment for the Services rendered to You.

Your Account, Password and Security

You will receive a password and account designation upon completing the Website’s registration process. Only you are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You also agree to further:
[a) Immediately notify [email protected] of any unauthorized use of your password or account or any other breach of security,
(b) Ensure that you exit from your account at the end of each session.
Bafleh.com cannot and will not be liable for any loss or damage arising from your failure & to comply with this Section.

Privacy Policy

You hereby consent, express and agree that you have read and fully understood the Privacy Policy of Bafleh.com. You further consent that the terms and contents of such Policy are acceptable to You.

Your account, Privacy and Data

If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You hereby agree to accept full responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Also, you hereby ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update most of the information you provided us within your profile area of the website. Bafleh reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you

Intellectual Property Rights

Bafleh owns various registered trademarks. The display of any of Our trade names, trademarks, designs, patents within the Website Materials does not imply that any license has been granted to any third party in respect of the same. However, all content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Bafleh, its affiliates or its content suppliers and is protected by U.A.E and international copyright, authors rights and database right laws.

You may also not create and/ or publish your own database that features substantial (e.g: prices and product listings) parts of this website without Bafleh and / or its affiliates (as may be applicable) express written consent. Bafleh respects the intellectual property rights of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at [email protected]

Review, Comments, Communications and Other content

You may post reviews, comments, and other communications via your email address and submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, infringing of intellectual property rights, defamatory, threatening, invasion of privacy or otherwise injurious or objectionable to third parties. Also, it must not contain any software viruses, political campaigning, mass mailings or any other form of “spam.”

Risk of loss

You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site.

Product Descriptions

Bafleh attempts to display products on the Website as accurately as possible. However, we do not guarantee that product descriptions displayed on the website is exactly accurate, complete, reliable, current or error-free. So, if a product offered by Bafleh.com itself is not as described, your sole remedy is to return the products in their unused condition.

Modes of payment

Bafleh accepts the following form of payments:
a) Online payment via Credit Card, Debit Card,
b) Cash on Delivery to limited locations

You agree, understand, confirm and state that the card details provided by You to transact on our website will be correct, accurate and is owned by You. In the event You use the card belonging to any third party, then, You confirm that you have been authorized to or expressly permitted by such third party to use the card for making payments.


Prices for products are stated on our Website and are incorporated into these Terms by reference. Prices mentioned in AED / USD are for U.A.E market as well as for all international markets. However, the prices, products and services may change at the discretion of Bafleh.com. Unless otherwise stated, the prices do not include Local Taxes, International Taxes and shipment / courier charges.


Ready to Ship products take about one to seven working days to leave our offices. The time indicated against made-to-order and pre-order products is the dispatch time calculated in working days which exclude weekends and public holidays. Actual shipping time varies with type (domestic or international) and location. We will try our best to get your products to you at the earliest. [ The company “Bafleh” would not be liable for any delays or damages or losses during transit.]

In case of international shipments, Custom Duties and/or local taxes are to be borne by the customer. We take all essential measures to ensure a smooth delivery but custom clearance, if the need arises, is customer’s responsibility. Also, Bafleh takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.


Bafleh will make a maximum of 3 attempts to deliver your order. In cases when the customer is not reachable or does not accept delivery of products in these attempts, Bafleh.com reserves the right to cancel the order at their discretion.

Duties and taxes

All of our Bafleh orders are shipped locally/internationally from our offices in Dubai, U.A.E to your provided shipping address via reputed logistic agencies. Due to the nature of international shipping, a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. However, we are unable to calculate when and how much these customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.

Exchanges and Refunds

You hereby consent, express and agree that you have read and fully understood the Refunds and Exchange Policy of Bafleh. You further consent that the terms and contents of such Policy is acceptable to You.

Cancellations by Us

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or error in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account within 7 Working days.

Cancellations by You

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 hours from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

Incorrect / Incomplete Shipping address

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.


Bafleh hereby disclaims any guarantees of the exact colour as displayed on our Website even though we make every effort to be as accurate as possible.
However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that the colour exactness as to the finish and appearance of the final product will be completely accurate.

Disclaimer and limitation of warranties

You hereby acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Website. Ergo, in no event shall we be liable for any actions arising out of or in any way connected with your use of this Website, nor any breach of conditions, representations or warranties by the sellers of the products or services and hereby expressly repudiate all liabilities in that regard.

You agree that you are making use of our Services at your own risk, and that they are being provided to you on an “AS IS” and “AS AVAILABLE” basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

Bafleh shall in no event be responsible or liable to you or to any third party, whether in contract, warranty, tort (including negligence) or otherwise, for any indirect, special, incidental, consequential, exemplary, liquidated or punitive damages, including but not limited to loss of profit, revenue or business, business interruption, loss of programs or information, or loss of savings, or any other damages arising – in any way, shape or form – out of the availability, use, reliance on, or inability to utilize the service arising in whole or in part from your access to this website, your use of the service, your purchase of products through the website or this agreement, even if the company has been advised of the possibility of such damages.


You shall indemnify and hold harmless Bafleh, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
You hereby expressly release us from any cost, damage, liability or other consequence of any of the actions/inactions of the Makers, Designers, Service Partners, Members or vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Applicable Law

By visiting Bafleh.com, you hereby agree that the court(s) of Dubai, U.A.E shall have jurisdiction to resolve any dispute and the conditions are governed by and construed in accordance with the laws of U.A.E.


Any dispute relating in any way to your visit to Bafleh or to products you purchase through Bafleh shall be submitted to confidential arbitration in Dubai, U.A.E, except that, to the extent you have in any manner violated or threatened to violate Bafleh’s intellectual property rights, Bafleh may seek injunctive or other appropriate relief in any court in U.A.E or internationally, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification and Severability

By accessing our Website, you agree to be bound by the above mentioned Terms of Use. Kindly note that Bafleh reserves the right to alter, amend and modify these terms and conditions at its sole discretion. All such amendments and modifications will be duly notified on this website. if you are not agreeable to the Terms, we request you not to access Our website.

You expressly agree to be bound by this Agreement, irrespective of whether You are a registered member or a visitor, by using the information, tools, features and functionality located on this Website. As such, You agree to be bound by the Terms of Use detailed herein.

Communication with Bafleh

For any communication about or relating to these terms or the Bafleh Website, you can contact us by visiting the Contact Us page.