Exchange & Refund Policy

Gold Jewellery

EXCHANGE WITHIN 7 DAYS OF PURCHASE:

  • Items can be exchanged with any gold or diamond jewellery within a span of one week.
  • Jewellery items must be unused, not damaged, and still in original packaging condition as received with box and bag.
  • No deduction on making charge or board gold price.
  • Must provide complete original invoice or proof of purchase.
  • Items with special offers/promotions are not applicable for exchange.
  • Cash refund will be done after deducting making charge and AED 5 from prevailing market gold price
  • Shipping fees at the time of exchange shall be borne by the customer.

EXCHANGE AFTER 7 DAYS:

  • Items can be exchanged with any gold or diamond jewellery within a span of one week.
  • Jewellery items must be unused, not damaged, and still in original packaging condition as received with box and bag.
  • Making charges and stone weight if any will be deducted
  • Must provide complete original invoice or proof of purchase.
  • Items with special offers/promotions are not applicable for exchange.
  • Cash refund will be done after deducting making charge and AED 10 from prevailing market gold price
  • Shipping fee at the time of exchange shall be borne by the customer

Diamond Jewellery

EXCHANGE WITHIN 15 DAYS OF PURCHASE:

  • Items can be exchanged with any diamond jewellery within a span of two weeks.
  • Jewellery items must be unused, not damaged, and still in original packaging condition as received with box and bag.
  • Must provide complete original invoice or proof of purchase.
  • Items with special offers/promotions are not applicable for exchange.
  • Shipping fees at the time of exchange shall be borne by the customer

EXCHANGE AFTER 15 DAYS:

  • Items can be exchanged with any diamond jewellery within a span of two weeks.
  • A minimum of 15% up gradation in new purchase is required against exchange.
  • 15%of deduction from invoice value for any cash refund
  • Must provide complete original invoice or proof of purchase.
  • Jewellery items must be unused, not damaged, and still in original packaging condition as received with box and bag.
  • Items with special offers/promotions are not applicable for exchange.
  • Shipping fee for the time of exchange shall be borne by the customer

CUSTOMISED & SPECIAL ORDER JEWELLERY (ALL CATEGORIES)

  • Any jewellery which is designed, manufactured, sized, modified as per customer request is considered as customized jewellery.
  • The jewellery under this category cannot be exchanged at any given time.
  • In case of damage goods or errors in customization, the customer is requested to ship the items to Bafleh Jewellery within a Maximum of 48 hours (2 days) upon receipt of order (processing days as per the courier will be valid, just provide the air waybill/Proof of Shipment from the courier).
  • In case of an error, the customer service team will get in touch with you to rectify the mistake and goods will be replaced with a fresh piece.
  • Bafleh Jewellery will be bearing the fees in case of erroneous shipments.
  • For cash refund, only the value of content will be offered