Gold Jewellery
EXCHANGE WITHIN 7 DAYS OF PURCHASE:
- Items can be exchanged with any gold or diamond jewellery within a span of one week.
- Jewellery items must be unused, not damaged, and still in original packaging condition as received with box and bag.
- No deduction on making charge or board gold price.
- Must provide complete original invoice or proof of purchase.
- Items with special offers/promotions are not applicable for exchange.
- Cash refund will be done after deducting making charge and AED 5 from prevailing market gold price
- Shipping fees at the time of exchange shall be borne by the customer.
EXCHANGE AFTER 7 DAYS:
- Items can be exchanged with any gold or diamond jewellery within a span of one week.
- Jewellery items must be unused, not damaged, and still in original packaging condition as received with box and bag.
- Making charges and stone weight if any will be deducted
- Must provide complete original invoice or proof of purchase.
- Items with special offers/promotions are not applicable for exchange.
- Cash refund will be done after deducting making charge and AED 10 from prevailing market gold price
- Shipping fee at the time of exchange shall be borne by the customer
Diamond Jewellery
EXCHANGE WITHIN 15 DAYS OF PURCHASE:
- Items can be exchanged with any diamond jewellery within a span of two weeks.
- Jewellery items must be unused, not damaged, and still in original packaging condition as received with box and bag.
- Must provide complete original invoice or proof of purchase.
- Items with special offers/promotions are not applicable for exchange.
- Shipping fees at the time of exchange shall be borne by the customer
EXCHANGE AFTER 15 DAYS:
- Items can be exchanged with any diamond jewellery within a span of two weeks.
- A minimum of 15% up gradation in new purchase is required against exchange.
- 15%of deduction from invoice value for any cash refund
- Must provide complete original invoice or proof of purchase.
- Jewellery items must be unused, not damaged, and still in original packaging condition as received with box and bag.
- Items with special offers/promotions are not applicable for exchange.
- Shipping fee for the time of exchange shall be borne by the customer
CUSTOMISED & SPECIAL ORDER JEWELLERY (ALL CATEGORIES)
- Any jewellery which is designed, manufactured, sized, modified as per customer request is considered as customized jewellery.
- The jewellery under this category cannot be exchanged at any given time.
- In case of damage goods or errors in customization, the customer is requested to ship the items to Bafleh Jewellery within a Maximum of 48 hours (2 days) upon receipt of order (processing days as per the courier will be valid, just provide the air waybill/Proof of Shipment from the courier).
- In case of an error, the customer service team will get in touch with you to rectify the mistake and goods will be replaced with a fresh piece.
- Bafleh Jewellery will be bearing the fees in case of erroneous shipments.
- For cash refund, only the value of content will be offered